Refunds & Cancellations
At BookMyIce, we strive to provide high-quality ice products and excellent service. Please review our Refund & Cancellation Policy before making a purchase.
1. Return Policy
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Products must be returned within 3 days from the date of delivery.
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The product must be in its original condition with all tags, packaging materials, courier receipts, invoices, and any other documents included.
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Returns will be accepted only if the product is unused and undamaged.
2. Refund Policy
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Once we receive the returned product and inspect its condition, we will initiate the refund to your original payment method or chosen refund method.
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Refunds will be processed within 7 business days after the return is approved.
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Shipping charges (if applicable) are non-refundable.
3. Refund & Cancellation for Service-Based Orders
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As we operate as a service provider, all payments made for our services are final and non-refundable.
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No cancellations or refunds will be allowed once the payment has been made.
4. Cancellation Policy
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Customers can cancel their order only before it has been shipped or dispatched.
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Once the order has been shipped, cancellation is not allowed. However, customers may initiate a return as per our Return Policy.
For any refund or cancellation requests, please contact our support team.