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Refunds & Cancellations

At BookMyIce, we strive to provide high-quality ice products and excellent service. Please review our Refund & Cancellation Policy before making a purchase.

 
1. Return Policy
  • Products must be returned within 3 days from the date of delivery.

  • The product must be in its original condition with all tags, packaging materials, courier receipts, invoices, and any other documents included.

  • Returns will be accepted only if the product is unused and undamaged.

 
2. Refund Policy
  • Once we receive the returned product and inspect its condition, we will initiate the refund to your original payment method or chosen refund method.

  • Refunds will be processed within 7 business days after the return is approved.

  • Shipping charges (if applicable) are non-refundable.

 
3. Refund & Cancellation for Service-Based Orders
  • As we operate as a service provider, all payments made for our services are final and non-refundable.

  • No cancellations or refunds will be allowed once the payment has been made.

 
4. Cancellation Policy
  • Customers can cancel their order only before it has been shipped or dispatched.

  • Once the order has been shipped, cancellation is not allowed. However, customers may initiate a return as per our Return Policy.

 

For any refund or cancellation requests, please contact our support team.

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